Affordable Housing
Applications, tenancy management, repairs, complaints, safeguarding — all in the resident's language.
Why this matters for nonprofits
Language access is mission access
For nonprofits, language is not a feature. It is the difference between a person receiving service and being turned away.
68M+
People in the US speak a language other than English at home
U.S. Census Bureau, American Community Survey
3.3B+
Monthly active WhatsApp users worldwide, predominantly mobile-first
WhatsApp / Meta
76%
Of consumers prefer information in their own language when making decisions
CSA Research
Where multilingual changes outcomes
Seven nonprofit areas where language access shifts what is possible.
Refugee Services
Intake, casework, legal navigation, and benefits guidance for people whose first language is rarely English.
Community Health
Triage, appointment booking, health education, and follow-up across multilingual catchments.
Food Assistance
Eligibility screening, scheduling, and program updates delivered through messaging channels people already use.
Education
Family communications, enrollment, and learner support across school communities with limited English proficiency.
Volunteer Management
Onboarding, scheduling, and training translated for volunteer pools that mirror the communities served.
Donor Engagement
Stewardship and reporting in the donor's preferred language — critical for international and diaspora giving.
Multilingual person engagement
Build a multilingual Salesforce experience that serves every person
Learn from Hyde Housing's journey and accelerate your own multilingual transformation across Experience Cloud, Agentforce, Mobile Publisher, Knowledge, and messaging channels.