Lessons learned

The hidden challenges most teams discover too late

Thirteen patterns that came up repeatedly across Hyde Housing's nine-month journey and the London Community Sprint that worked through it together.

Multilingual person engagement

Build a multilingual Salesforce experience that serves every person

Learn from Hyde Housing's journey and accelerate your own multilingual transformation across Experience Cloud, Agentforce, Mobile Publisher, Knowledge, and messaging channels.

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Experience Cloud is just the entry point

Agentforce translation is a conversation problem

Mobile Publisher hides localization surfaces

Knowledge translation breaks without memory

CRM data is the hardest content to translate

Translation memory is the single biggest cost lever

Glossaries are the difference between sounding right and sounding off

Human review is non-negotiable for sensitive content

AI translation quality varies by language pair and domain

Omnichannel messaging multiplies the surface area

SEO and AI answer engines need real translated HTML

Accessibility must be preserved per locale

Governance is what makes the program sustainable

Build a multilingual Salesforce experience that serves every person